Terms & Conditions
THESE TERMS AND CONDITIONS, ALONG WITH THE LEGAL NOTICES AND PRIVACY STATEMENTS (COLLECTIVELY, THE “TERMS”), GOVERN YOUR USE OF THIS WEBSITE, AS WELL AS ALL PRODUCTS AND SERVICES BY Palmgren’s Engravables AND ITS SUBSIDIARIES, DIVISIONS AND RELATED COMPANIES, AND APPLY NOTWITHSTANDING ANY CONFLICTING, CONTRARY OR ADDITIONAL TERMS AND CONDITIONS IN ANY PURCHASE ORDER OR OTHER DOCUMENT OR COMMUNICATION FROM BUYER.
1) Acceptance of terms through use: By using this website, you signify your knowledge and acceptance of the Terms set out within this site. If you do not agree with the foregoing sentence, please do not use this site. Palmgren’s Engravables reserves the right, at our discretion and without prior notice, to modify the Terms at any time. You agree to periodically review the Terms to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this site following any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.
2) Lawful Use: You agree to use this website for lawful purposes only.
3) Copyrights: Except as expressly stated in this site, no portion or element of this website (including information, images, logos, photographs, graphics, and the overall appearance of the site) may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted or copied in any form or by any means whatsoever without the prior written permission of Palmgren’s Engravables and all relevant copyright holders.
4) Trademarks: Palmgren’s Engravables™ and the Palmgren’s Engravables logo are trademarks of Palmgren’s Engravables. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.
5) Links to other websites: This website contains links to other websites that are operated by third parties. Those links are provided for your convenience only; we disclaim all warranties and responsibility for those websites, and for the accuracy, availability, or completeness of any content found on those websites. The existence of these links does not constitute an endorsement of such websites, and your linking to these sites is at your own risk. We make no representations or warranties as to the security of any information (including without limitation credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against Palmgren’s Engravables with respect to such sites and third-party content.
6) Content Accuracy: While reasonable efforts have been made to ensure the accuracy of this website’s content, no responsibility can be taken for any error or omission.
7) Disclaimer; Limitation of Liability: YOU ASSUME ALL RESPONSIBILITY AND RISK FOR ANY USE OF THIS WEBSITE AND ITS CONTENTS, WHICH ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR PERSONAL USE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Palmgren’s Engravables DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, AND SECURITY OR CONFIDENTIALITY OF USE OR INFORMATION. Palmgren’s Engravables MAKES NO REPRESENTATION OR WARRANTY REGARDING THE SITE OR ITS CONTENTS, INCLUDING WITHOUT LIMITATION THE AVAILABILITY OF THE SITE, ANY CORRECTIVE EFFORTS FOR ANY DEFECTS OR ERRORS ON OR IN THE SITE, THE ABSENCE OF ANY VIRUSES, BUGS OR OTHER HARMFUL COMPONENTS, OR THE ACCURACY, RELIABILITY OR COMPLETENESS OF THE CONTENTS. COSTS ASSOCIATED WITH ANY SERVICING, REPAIR, OR CORRECTION ASSOCIATED IN ANY WAY WITH ANY USE OF THE SITE OR THE CONTENTS ARE YOUR SOLE RESPONSIBILITY. Your sole and exclusive remedy for dissatisfaction with this site and/or ITS CONTENTS is to stop ALL use THEREOF. Goods or services neither manufactured nor rendered by Palmgren’s Engravables are the sole responsibility of the manufacturer or provider of those goods or services. We disclaim all warranties and responsibility for those goods and services. UNDER NO CIRCUMSTANCES SHALL Palmgren’s Engravables OR ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SPONSORS, OR PROMOTIONAL PARTNERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND RESULTING FROM OR IN ANY WAY ASSOCIATED WITH THE SITE, ITS CONTENTS, ANY LINKED SITES, OR ANY USE THEREOF. THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY ANY APPLICABLE LAW AND WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF Palmgren’s Engravables HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
8) International use: Palmgren’s Engravables makes no representation that this website or its contents are appropriate or available for use in locations outside the United States. If you use this site or its contents from a location other than the United States, you are solely responsible for compliance with all applicable local laws, including without limitation any import and export regulations.
9) Choice of law and forum: These Terms shall be governed by and construed in accordance with the laws of the State of California, USA, excluding its conflicts of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising from or relating in any way to these Terms, this website and its contents, or your use thereof shall be filed only in the state or federal courts located in Sonoma county. You also agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action, and consent to extra-territorial service of process. The Terms shall be interpreted according to its express terms, with no presumptions against the drafting party.
10) Submissions: We are pleased to hear from our visitors and welcome your comments regarding our products and services. Unfortunately, however, our company policy does not allow us to accept or consider creative or original ideas, suggestions, or materials other than those that we have specifically requested. We hope you will understand that the intent of this policy is to avoid the possibility of misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. Please do not send us any unsolicited materials such as ideas, artwork or photos. While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials (unless specifically requested by us). If, at our request, you send certain submissions (such as postings to chat boards, or contest entries) or, despite our request, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the “Submissions”), the Submissions shall be deemed, and shall remain, our property. No Submission shall be subject to any obligation of confidence on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall exclusively own all now-known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions.
By posting or submitting content to this site, you:
(1) grant Palmgren’s Engravables and its affiliates and licensees the right to use, reproduce, display, perform, adapt, modify, distribute, have distributed, and promote the content in any form, anywhere and for any purpose; and
(2) warrant and represent that public posting and use of that content by Palmgren’s Engravables will not infringe or violate the rights of any third party.
11) Risk of loss: All items purchased from this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery of the product to the carrier.
12) Indemnification: Upon request by Palmgren’s Engravables, you agree to defend, indemnify, and hold harmless Palmgren’s Engravables and its subsidiary and other affiliated companies, and their employees, contractors, officers, and directors from all liabilities, claims, and expenses, including attorneys’ fees, arising from your violation of these Terms or your use of this website other than as permitted herein. Palmgren’s Engravables reserves the right, at it own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Palmgren’s Engravables in asserting any available defenses.
13) Severability and integration: Unless otherwise specified herein, these Terms constitutes the entire agreement between you and Palmgren’s Engravables with respect to this website and supersedes all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Palmgren’s Engravables with respect to this site. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
14) Termination: Palmgren’s Engravables reserves the right, in its sole discretion, to terminate your access and license to all or part of this website, with or without notice and with or without cause.
Most items on our site are in stock and ready to ship. Some items are either temporarily out-of-stock, are not available for shipment until a future ship date.
Most orders for in stock items begin the order process as soon as your online purchase is completed. Your in stock item will be shipped once the item is located in stock, and your payment is approved. You will not be charged for any item until it is shipped to you. For example, if you order an in stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Future Delivery Items
Future delivery items are items that are not yet in stock, but will ship on a date in the future. A future delivery item you order is shipped directly to you once it is in stock. You will not be charged for any item until it is shipped to you. Please note, any expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Shipping Methods and Costs Your order will be shipped USPS. We will only ship to the 48 contiguous states, Alaska, and Hawaii. At checkout, you will be prompted to choose a USPS shipping service (Ground, Second Day Air, next Day Air) for your item(s). Shipping costs are dependent on the items in your order and the shipping service you select. Your total shipping charges will be calculated automatically during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the value of the total order. We strive to ship all in stock merchandise within 72 business hours of receipt of your order (assuming credit/payment clearance).
USPS Shipping, FedEx and UPS Services
• Standard Ground, (3-5 business days):
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
• Second Day Air, (2-3 business days):
Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
• Overnight, (1-2 business days):
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our shop, delivery times vary according to the shipping service you select during checkout and the location of your shipping address. When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package.
It is normal for the carton to show some wear; however, if damage did occur follow these steps:
• Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by calling 707-763-2842. Please have your order number available when you call.
• If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately by calling 707-763-2842. Please have your order number available when you call.
Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. You will not be charged for any item until it is shipped to you. Please call a Customer Service Specialist at 707-763-2842 if you have any questions.
We strive to ship all orders within the first 72 hours (3 DAYS) after an order is placed. Choosing priority shipping at the time that you confirm your order will not speed up the processing part of your order, only the shipment. Therefore, please allow a minimum of 72-96 hours for your priority order to be processed. We do not ship orders on Saturday or Sunday and we do not offer “same day shipping” of orders online. Please keep this in mind when choosing priority shipping for your online order. If you require immediate processing of your order, please call in your order instead of placing it online so we can ensure priority handling.
Tracking Your Order
When can you track your order? You can track your order the day after it has been shipped and picked up in the USPS system. However, it may take up to 48 hours or longer before the package is checked into the carrier’s tracking system. You will receive an email ship confirmation on the day your order leaves the warehouse.
The item must be returned in original condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling or other charges.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 707-763-2842 and we will issue a USPS call tag to retrieve the merchandise from you at our expense. Please be prepared to supply the Specialist with the order number and item number from your packing list, as well as your e-mail address and phone number. Palmgren’s Engravables.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
There are two return options for most items:
1. Pre-paid Return Shipping (preferred method, available for most orders)
2. Standard Return Shipping Standard Return Shipping
If you would prefer to use your own shipping method:
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Contact our customer service staff @ 707-763-2842 to obtain a return authorization number and instructions on how and where to ship your package. Please note: We cannot ensure proper credit/exchange for products returned without a valid return authorization.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package per the instructions given by the customer service representative or
5. In the case of an error or defect on our part, we will issue a call tag for USPS to retriever the package from you at our expense.
• We cannot accept C.O.D. deliveries.
• It is recommended that you use USPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.
• You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.